Q: What does the number under the colour mean? Does it mean brightness?
A: The number under the color choice (3000K, 5000K, 6000K, 8000K, and 10000K) actually represents the heat in Kelvins of the bulb. As the temperature changes, so does the color of the bulb. For the brightest light, choose 5000k or 6000k.
Q: My vehicle has separate high beams and low beams, do I need a separate kit for both?
A: Yes and no, if you only want your low beams as LED then you only need one kit, but if you would like both beams LED, then you will need two separate kits. In addition, vehicles with separate beams usually have a different bulb size for the High beam. Check the Lighting Guide on Sylvania.com to verify your high beam bulb size.
Q: Will this bulb fit my vehicle?
A: We can match almost any vehicle to one of our 14 bulb sizes, We invite you to check ThisSite to find the correct bulb size.
Q: My item has not arrived, what's taking so long?
A: Sometimes items take longer than expected, especially if it’s going far or to rural area. Check with your post office to see if your item has been held up. Sometimes Auspost will not update a tracking number until it has arrived at its destination. If your item still has not arrived after a few days, let us know so we can open a case for you.
Q: Tracking number says "Delivered", but I still have not received my item.
A: Auspost does not always update their tracking numbers properly. Sometimes Auspost will mark an item “Delivered” even though it hasn’t arrived yet. Check thoroughly around your house and ask other household members if they received anything. If it still hasn't shown up after a few days, let us know and we can open a case for you to find your item.
Q: Both sides flicker, flash, or work inconsistently
A: Check the headlight fuses, and then check the ballast plugs to ensure correct installation. If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a Canbus filter. Let us know your year, make, and model and we will send one right away.
Q: My low and high beams are switched!
A: The polarity setting must be changed until the low and high beams turn on appropriately, try flipping the ballast plugs and try again. Also, check and make sure the bulbs were not installed upside-down, this is surprisingly a common issue.
Q: My bulbs won't fit, help!
A: A special bulb holder may be required. See if you can take the holder from the stock bulb. If not, let us know. The bulb size may be wrong, double check the item you received with the item you ordered. Do you have an aftermarket lighting housing? These may not be perfectly fitted for aftermarket bulbs and will require some manual modifications.
Q: Do I need a Canbus for my kit?
A: Some vehicles do require a CANbus filter in order to use a LED kit. Simply add to cart a CANbus filter kit and let us know the year, make, and model before checkout and we will send the CANbus filter along with the LED kit. Or simply check out our store.
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